Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use our website. We take your privacy very seriously and we do not sell, share or forward your information to anyone.

Personal data

Information is collected when you place an order, register on our website or sign-up to our newsletter

Order & registration

When placing orders your details are used for:

  • Name and address: Used to fulfil your order
  • Email and phone number: To keep you updated with developments of your order

We do not save any credit/debit card details and none of your details are used for any other reasons other than the above, unless you have opted-in to our email newsletter (see below). If you register an account on our website, we retain your details for future orders.


If you have subscribed to our newsletter we will store your name and email address in our mail-out system and you may receive occasional emails with new about our products and special offers. You can unsubscribe anytime using the link at the bottom of our emails.

General Data Protection Regulation (GDPR)

Smiling Faces is compliant with the new General Data Protection Regulation which requires organisations to review how they manage data.


Cookies are very small text files that are stored on your computer when you visit some websites.

How we use cookies:

  • To keep track of products in your basket.
  • To create a unique code for each customer so that it knows where to find the basket data in the database for each customer.

No personal information is stored within these cookies.

Access to your information and correction

It is your right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email or write to us at [email protected] We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

If you would like to: access, correct, amend or delete any personal information we have about you, or simply want more information please contact us at [email protected] or write to us at: Smiling Faces Ltd, Platform 9, Hove Town Hall, Church Road Hove, BN3 2AF