Terms and Conditions

All goods remain the property of Smiling Faces Ltd until payment has been received in full.

Smiling Faces must be notified within 7 days of delivery if there are any missing or damaged items. No goods delivered against a customer’s order can be returned or exchanged in part or whole without prior notice and written agreement,  in which case the cost of returning the goods must be paid in full by the customer and goods will only be accepted subject to inspection and providing they are featured in the latest catalogue,  in perfect condition and in their original sealed packaging.

We will stop supplying any customer found to be selling Up in Lights products on 3rd Party Websites. Minimum Trade order value £50

Refund Policy

Smiling Faces must be notified within 7 days of delivery if there are damaged items, items will be either refunded or replaced at  our discretion  following the return of damaged items .

In the unlikely event that an overpayment is made in error the amount overpaid will be refunded in full.

We respect your privacy!

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.